Refund policy

Return & Refund Policy

Shop confidently — we’re here to make things easy.

At Lawn Supply, your satisfaction matters. We want every customer to feel comfortable purchasing from us, and that starts with a return policy that’s simple, fair, and transparent.

Whether you ordered through Lawnsupply.ca or by phone, we’re committed to making your experience smooth from start to finish.

1. Our 30 Day Peace of Mind Guarantee

If something isn’t right with your order, you can request a return within 30 days of receiving your item.

To begin a return, contact us: 📧 sales@lawnsupply.ca 📞 1‑866‑764‑6726

We’ll review your request and issue a Return Merchandise Authorization (RMA) number. Returns without an RMA may not be accepted.

2. Items We Cannot Accept

To maintain product integrity and safety, we cannot accept returns for:

Opened items
Partially used products
Items missing original manufacturer labels or packaging

This ensures every customer receives products in new, unused, and uncompromised condition.

3. How Returns Work

Once your return is approved:

You’ll receive an RMA number and return instructions
Pack your item securely in its original packaging
Write or include the RMA number inside the box
Ship the item back using the instructions provided

When your return arrives at our warehouse, we typically issue your refund within 24 hours. You’ll receive a confirmation email as soon as it’s processed.

Fast Refunds

Once your return reaches our warehouse, we typically issue your refund within 24 hours. You’ll receive a confirmation email as soon as it’s processed.

3. Need Help With a Product?

Sometimes a product just needs a bit of guidance to work perfectly. If you’re unsure about mixing ratios, coverage area, or application instructions:

Visit our FAQ page
Review the Material Safety Data Sheet (MSDS) for detailed usage information
Or reach out to us directly

📧 sales@lawnsupply.ca

We’re always happy to help you get the best results.

4. Refund Timelines

Refunds are issued as soon as your returned item is received and inspected.

Credit or Debit Card Purchases

Refunds are sent to your card‑issuing bank within five business days. (Your bank may take additional time to post the credit.)

Cancelled Pickup Orders

If you cancel before your order ships, we process your refund immediately.

5. Exchanges Made Simple

If you’d like to exchange your item for something else, we’re happy to help.

Exchange Conditions

Items must be unused and in original condition
No restocking fees
Exchanges are processed at full value of the original item

Just email us and we’ll guide you through the process.

6. We’re Here to Help

If you have questions about returns, exchanges, or anything else, our team is ready to assist.